Your company data stays your company data.

Effective and last updated July 20, 2026.

What SkilledPro processes

SkilledPro processes the information a company and its authorized users provide to run their business, including account and workspace details, customer and lead records, properties, jobs, appointments, estimates, invoices, tasks, company SOPs and policies, referral activity, messages, and agent instructions. If a company enables voice features, call metadata, transcripts, summaries, and recordings may also be processed according to that company’s configuration and applicable consent rules.

How information is used

We use information to provide, secure, support, and improve SkilledPro; execute authorized company workflows; ground each company’s bot in its approved SOPs; prevent unsafe or out-of-policy actions; deliver communications; investigate failures; and meet legal obligations. SkilledPro does not use one contractor’s private SOPs or customer data to operate another contractor’s workspace.

Service providers and AI processing

Depending on the features a company enables, information may be processed by infrastructure, communications, voice, calendar, payment, analytics, and AI service providers acting on our instructions. Current integrations may include hosting providers and services such as Vapi, Twilio, Resend, Microsoft, Google, Stripe, and OpenAI. We limit provider access to what is needed for the enabled feature and keep credentials server-side.

Sale and advertising

We do not sell personal information and do not use customer records for cross-context behavioral advertising.

Mobile messaging privacy

Mobile information, including phone numbers and SMS opt-in or consent data, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may share mobile information only with communications providers and subcontractors that help us deliver requested messages, prevent abuse, honor opt-outs, or comply with law. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Security and retention

SkilledPro applies tenant isolation, signed access, rotating refresh sessions, encrypted transport, server-side policy gates, audit history, and native Keychain storage for the iPhone app’s session credentials. Companies control their business records and retention needs. We retain information while the workspace is active and as reasonably necessary for security, disputes, legal duties, and backups, then delete or de-identify it under our retention procedures.

Your choices

Authorized workspace owners may access or correct company information and submit a verified deletion request from Settings inside SkilledPro. A request does not immediately delete records: identity, workspace ownership, retention, legal-hold, billing, dispute, and backup requirements must be reviewed first. Owners may also request an export or contact us for help. Individuals whose information was entered by a contractor should contact that contractor first because the contractor controls the business relationship. Notification access can be changed in iPhone Settings.

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